Hundreds of people have formed impressions of you through that little device(装置) on your desk. And they’ve never actually 36 you. Everything they know about you 37 through this device, sometimes from hundreds of miles away. 38 they feel they can know you 39 from the sound of your voice. That’s how powerful the 40 is.
Powerful, yes, but not always 41 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met 42 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 43 me. I sometimes wished to 44 another agent.
One morning, I had to 45 an immediate flight home for a family emergency. I ran into Rani’s office 46 . The woman sitting at the desk, 47 my madness, sympathetically jumped up. She gave me a 48 smile, nodded while listening patiently, and then printed out the 49 immediately. “What a wonderful lady!” I thought.
Rushing out 50 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a 51 woman with a big smile on her face waving to wish me a safe trip. I was 52 ! Why had I thought she was cold? Rani was, well, so 53 .
Sitting back in the car on the way to the airport, I figured it all out. Rani’s 54 ---her warm smile, her nods, her ‘I’m here for you’ 55 ---were all silent signals that didn’t travel through wires.
36. A. accepted B. noticed C. heard D. met
37. A. came B. moved C. ran D. developed
38. A. Thus B. Yet C. Then D. Indeed
39. A. rather B. also C. just D. already
40. A. Telephone B. voice C. connection D. impression
41. A. direct B. useful C. easy D. accurate
42. A. in person B. by myself C. in public D. on purpose
43. A. annoyed B. interested C. discouraged D. confused
44. A. promote B. train C. find D. know
45. A. arrange B. postpone C. confirm D. book
46. A. for the first time B. at any time
C. from time to time D. in good time
47. A. expecting B. seeing C. testing D. avoiding
48. A. shy B. comforting C. familiar D. forced
49. A. bill B. form C. ticket D. list
50. A. hopefully B. disappointedly C. gratefully D. regretfully
51. A. careful B. serious C. nervous D. pleasant
52. A. amused B. worried C. helpless D. speechless
53. A. calm B. nice C. proud D. clever
54. A. forgiveness B. eagerness C. friendliness D. skillfulness
55. A. explanation B. attitude C. concept D. Behavior
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