With hospitals and nursing homes tending to thousands of patients every year accidents can and do happen. These incidents whether they are through carelessness or otherwise, can leave patients feeling powerless. That’s not the case.
“There is growing public awareness. People are feeling they have more rights and they have tools in hand to make a complaint,” said Ralph Montano, spokesman for the California Department of Public Health, which regulates hospitals and long-term care facilities in the state.
That department received more than 6000 complaints about hospitals in 2007; in the most recent year statistics are available. The complaints can be about mixed-up lab results, medicine errors, foreign objects left in a patient during surgery or a host of other topic.
Similarly, the California department of Aging received 43,000 nursing home complaints in 2014. Some said patient abuse or neglect of patients; others reported missing items. And some commented on the quality of the food.
But finding the channels through them to put forward a complaint can be tiring and time consumption. Many consumers simply don’t bother, and some become lost in the system. Whether the complaint is against a hospital or a long-term care facility, the process is similar—and many people can help, including the facility’s staff, insurance company representatives and state regulators.
If you want to make a complaint while in the hospital, Patti Harvey, vice president of quality and patient care
services for Kaiser Permanente in Southern California, recommends talking with the bedside nurse. If that doesn’t work, you can talk with other people higher in the chain of command, up to the hospital administrator. If the problem isn’t still taken care of—say you disagree with your treatment plan or have a problem with your doctor—member service offices at each hospital can help address your concerns.
1. Why are there more complaints from patients?
A. Because there are more departments to deal with complaints.
B. Because in the hospital there are more accidents than before.
C. Because it’s convenient for people to put forward complaints.
D. Because hospitals have more and more rights.
2. Many consumers don’t make a complaint because __________.
A. complaints are bad for a long-term care facility
B. few accidents happen
C. many complaints are lost
D. it takes time to make a complaint
3. The last paragraph mainly tells us _________.
A. to solve problems with the hospital quickly
B. something about Patti Harvey
C. how to make complaints in the hospital
D. we should say we disagree with the treatment plan
4. Who can help if you complain against a hospital or a long-term care facility?
A. Jack—a representative of an insurance company.
B. Peter—a medical officer from the government.
C. Rudy—a headmaster of a medical university.
D. Tom—a teacher of a medical school.
CDCA
政治经济类文章的概念:
要做好这类阅读,平时就要注意了解国内外发生的政治经济大事,掌握一定背景知识,对这类文章的叙述特点及内容安排有一定了解,还要扩展这方面的词汇。阅读这类文章,要抓住文章的核心,即文章整体和各段主要在说什么,也要注意段落之间的逻辑关系。
如何备考政治经济类阅读理解题:
【题型说明】政治经济类阅读文章是高考常选材料之一。该类文章时代气息浓郁,语言鲜活,但熟字新义词、超纲词及专业词语多,长句、难句多。政治类文章大多数是同学们感性趣的内容,读起来倒有似曾相识的感觉,经济类文章读起来就像是雾里看花,文章看完,一头雾水。再加之这类文章的命题侧重于词义猜测、推理判断和文章主旨,同学们对这类题材是望而生畏。
【备考策略】建立心理优势。针对不同体裁的文章,我们要采取相应的阅读方法和技巧。政治类文章多采用记叙文形式,我们可采取“顺读法”,以便抓关键语句,领会文章主旨;而经济类文章则多采用说明文形式,我们则可以采取“逆读法”,先读试题,再从文章中查找有用信息。若遇到的确难读的材料。千万不用着急,因为你觉得难,其他人也一定是同感。在高考前,我们就要有这种心理准备,高考试卷肯定有一、两篇难以阅读的材料。不过,我们平时可以有意识地从报刊杂志上找一些较难的阅读材料来阅读,以培养自己迎难而上的心理素质。
【答题方法】
1、寻找主干:
根据英语中五种基本句型结构,把句子中的主语、谓语、宾语、表语等主要成分找出来,其他成分如定语、状语、补语等则易于理解。找到了句子主干,句子的意思至少明白了一半。
2、剔除从句:
在一个长句中可能会出现若干个从句,在理解时,如果把各个从句剔除出来单独理解,然后把大意拼凑起来,整个长句的意思就会明白六、七分。
3、辨别分句:
一个长句如果是由几个并列、转折、递进、对比关系的分句组成,句中往往有表示这些分句关系的连接词,只要能弄清楚分句和分句之间的逻辑关系,再把各层分句的意思加以连贯,整个长句的句意基本上能跃然脑中。
4、寻找关键词:
如果一个句子看完,一点句意的感觉也没有,下下策就是抓住句中的关键词,通过关键词大体弄懂这个长句的意思。
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